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If you think that your pipes may have frozen.

During the winter months, it is likely that on occasion, your pipes may begin to freeze which could effect your central heating.

Condensate pipes may freeze in extremely cold temperatures which can prevent your boiler from functioning. The condensate pipe is the waste pipe that takes the condensation from your boiler and into your drains, outside your home.

If you believe that you may be experiencing this issue, the following step-by-step guide might be able to help. You may have to repeat the process a few times.

  • Hold a hot water bottle, or heat wrap around the pipe.

  • Pour hot water over the frozen end of the pipe. Make sure that the water is not boiling hot.

  • If you think that this may have worked and the pipe is no longer frozen, switch the boiler on again. You may need to reset it.

  • If the boiler springs to life, you've fixed it! If it doesn't however, you may need to repeat this process.

  • If it is not possible to unfreeze your condensate pipe, please give us a call and we can arrange an engineer visit.

Want to get in touch about this advice? Please email us at



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