If you think that your pipes may have frozen.

During the winter months, it is likely that on occasion, your pipes may begin to freeze which could effect your central heating.

Condensate pipes may freeze in extremely cold temperatures which can prevent your boiler from functioning.  The condensate pipe is the waste pipe that takes the condensation from your boiler and into your drains, outside your home. 


If you believe that you may be experiencing this issue, the following step-by-step guide might be able to help.  You may have to repeat the process a few times.


  • Hold a hot water bottle, or heat wrap around the pipe.

  • Pour hot water over the frozen end of the pipe.  Make sure that the water is not  boiling hot.

  • If you think that this may have worked and the pipe is no longer frozen, switch the boiler on again.  You may need to reset it.

  • If the boiler springs to life, you've fixed it!  If it doesn't however, you may need to repeat this process.

  • If it is not possible to unfreeze your condensate pipe, please give us a call and we can arrange an engineer visit.

Want to get in touch about this advice?  Please email us at hello@somersetgas.co.uk

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Copyright © 2019 Somerset Gas. All rights reserved.

Celebrating 25 years in business

Somerset Gas is an award-winning, family-run heating and electrical company from Somerset.


We have been providing annual boiler services, safety inspections, maintenance, central heating installations and reactive repairs to thousands of homes across the South West of the UK since 1995.

With a dedicated, local team of engineers and electricians, we are able to provide support to homeowners, landlords, business owners and local authorities across Somerset and Devon.

Copyright © 2020 Somerset Gas. All rights reserved