Somerset Gas
Safe and reliable experts in commercial and domestic gas and oil heating.
30
Years in business
24/7
Availability
200+
Completed projects
1000+
Happy clients
30
Years in business
24/7
Availability
200+
Completed projects
1000+
Happy clients
Our Vision
Delivering an exceptional service for a wide range of customers.
For over 30 years in business, Somerset Gas has continued to deliver a safe, reliable and professional service to homes, businesses and public buildings across the South West and within a diverse range of sectors.
Our vision is to continue being a trusted, long-term partner for our customers by delivering safe, reliable and professional services. By putting safety, professionalism and clear communication first, we aim to continue building long-standing relationships with every customer we work with.
Our Partners
Our Clients & Partners
We work alongside a wide range of trusted clients and partners, across the South West, delivering heating solutions with professionalism, consistency and care. From local authorities and housing associations to healthcare providers, local government, education providers and more.
Mark Lewis,
Managing Director
William Lewis,
Director
Leadership & Local Values
Somerset Gas is a family run business built on strong local values.
Somerset Gas is a family-run business, built on strong local values and a long-standing commitment to the communities we serve. Our leadership team remains closely involved in the day-to-day running of the company, ensuring high standards, clear accountability and a personal approach to every job.
All of our engineers and operatives are directly employed, not subcontracted, allowing us to maintain consistent workmanship, invest in training and support our team properly. With deep local knowledge of the South West, our people understand the homes, businesses and public buildings they work within and take pride in delivering a service that reflects the community around them.
We believe that looking after our staff, working responsibly and building long-term relationships with customers are key to maintaining trust and delivering a reliable service year after year.
Our achievements
Our Accreditations & Memberships
We're proud to hold a number of recognised industry accreditations, reflecting our continued commitment to safety, compliance and providing dependable and reliable service delivery. Our work is carried out to the highest regulatory standards, evidenced in our continued growth, continued development and continued achievements.
Health & Safety
Safety at the core of everything we do.
Safety underpins every aspect of Somerset Gas' work.
From routine domestic visits to complex public sector projects, we are committed to protecting our customers, our workforce and the environments in which we operate. We take a proactive approach to health and safety, embedding safe working practices into our planning, delivery and ongoing review of all activities.
Our focus is not only on compliance, but on creating a culture where safety, professionalism and accountability are part of how we work every day.
Accreditation & Recognition
Somerset Gas is independently assessed and recognised through a number of respected health and safety accreditation schemes, including Salus, SafeContractor, SSIP and SSG Assessed.
These accreditations demonstrate that our systems, procedures and working practices meet recognised industry standards and are subject to regular external scrutiny. For our customers, this provides assurance that we operate responsibly, manage risk effectively and take our legal duties seriously across all projects.
Internal & External Support
Our health and safety management is supported by competent and experienced external health and safety professionals, who regularly review our systems, documentation and site practices to ensure ongoing compliance and continuous improvement.
Alongside this external support, Somerset Gas is actively developing its internal health and safety capability, working towards recognised qualifications such as NEBOSH. This approach allows us to become increasingly self-sufficient, knowledgeable and resilient, while continuing to benefit from independent oversight and expert guidance.
Policies, Procedures & Ongoing Review
We maintain a comprehensive suite of health and safety policies aligned with the Health and Safety at Work etc. Act 1974 and relevant supporting legislation. For each project, we produce site- and task-specific Risk Assessments and Method Statements (RAMS) and, where required, Construction Phase Plans (CPPs).
Our policies and procedures are routinely reviewed and updated to reflect changes in legislation, industry guidance, working practices and lessons learned. This ensures our approach to health and safety remains current, practical and effective across all areas of our work.
Please view our Policies and Reports here.
Principal Contractor Responsibilities
Somerset Gas has extensive experience operating as a Principal Contractor, particularly on public sector and large-scale projects involving plant installations, system upgrades and multi-trade environments.
We have a clear understanding of our duties under health and safety legislation and take full responsibility for planning, coordinating and managing works safely. This includes contractor management, site coordination, communication with stakeholders and ensuring that all activities are carried out in a controlled and compliant manner.
Useful Resources
Somerset Gas provides clear access to key customer information, including our TrustMark Charter, insurance details and alternative dispute resolution procedures. These resources are available to ensure transparency, protect our customers and demonstrate our commitment to fair, professional and accountable service at all times.
The Trustmark Customer Charter
The Customer Charter sets out the rights and responsibilities of any customer receiving advice, installations, products, services or other work carried out by Somerset Gas.
A copy of the Customer Charter can be found here.
If you require a printed version of the Customer Charter, please feel free to contact us at hello@somersetgas.co.uk
TrustMark Licence Number: 3917810
Insurance Policy & Indemnity Levels
Types and levels of
Company Insurance cover:
Public Liability Insurance: £5,000,000.00
Products Liability Insurance: £5,000,000.00
Employers Liability Insurance: £10,000,000.00
Professional Indemnity Insurance: £500,000.00
Insurer: AXA Insurance UK PLC
Alternative Dispute Resolution Details
If you have made a complaint to Somerset Gas and you are not happy with the outcome, you can refer your complaint to the Energy Assessor Accreditation Scheme at:
Energy Assessor Accreditations Scheme
Telephone: 0300 123 1234
Website: www.accreditationscheme.co.uk
NB: The scheme will not normally investigate a complaint until the provider has had an opportunity to respond and resolve matters.
Customer Feedback and Complaints Policy
Please visit here to view our Complaints Policy
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