In light of the recent Coronavirus (COVID-19) outbreak in the UK, we are releasing this statement to all of our customers, partners and stakeholders to explain the measures that we have implemented to manage this situation.
We remain committed in supporting our customers with their heating and electrical needs and intend, at this time, to continue operating as normal. We will continue responding to emergency repairs, carrying out planned maintenance and installation projects where required and completing routine boiler and appliance inspections.
To achieve this, we are implementing a number of measures to ensure the safety of our workforce, our customers and the wider public that our staff may come into contact with.
Our workforce has been provided with specific tool-box-talk training regarding the COVID-19 virus and has been issued with hand sanitiser in their vans. At all times, our staff will be using this on their hands and on their equipment where necessary. Before our staff enter your property, they will ensure that the sanitiser is used, reducing the risk of any spread within your home.
Our staff have been advised to decline the kind offers of the usual cups of tea and coffee and we would like to thank you in advance on behalf of our team for asking us, for asking but please do not be offended when we turn them down. We will ensure that our staff are given enough time for refreshments once your appointment has finished.
As recommended by the UK Government guidelines, our workforce has been instructed to report any symptoms such as sore throats, coughs or any fever-like symptoms to us and as such, they will be required to self-isolate for the appropriate time and contact 111 to request a test.
At present, we do not envisage any reason to cancel appointments, but this will, of course, depend on levels of staff sickness. We will ensure that we provide as much notice as possible if that eventuality arises and we will make sure that your appointment is rebooked as soon as an engineer becomes available.
We are however asking our customers to let us know if you are self-isolating and have an appointment booked in with us. We will happily rearrange this appointment for you, for a later date.
If you have no heating or hot water and are self-isolating, please inform our staff of this situation when discussing it with them over the phone.
Our office remains open and our operating hours remain the same.
We want to take this opportunity to wish you and your family good health and we will continue working hard to ensure that no one remains without heating and hot water during this time. If you have any concerns or questions, please feel free to contact us on 01823 661144.