Policies, Procedures and Reports
Access our policies, procedures, reports and compliance documents.
This section contains the policies, procedures, reports and supporting documentation that underpin our approach to health, safety, quality and compliance. These documents provide clear guidance for employees, contractors and stakeholders, helping to ensure that work is planned, managed and delivered safely, consistently and in accordance with legal and industry requirements.
Health and Safety Policy
This policy outlines Somerset Gas' commitment to providing a safe and healthy working environment for employees, contractors, customers and members of the public. It defines our responsibilities, arrangements and approach to managing health and safety across all activities.
Anti-Bribery Policy
Sets out Somerset Gas' commitment to conducting business ethically, transparently and in compliance with anti-corruption legislation.
Anti-Bribery Policy 2026 (PDF)
Anti-Slavery and Human Trafficking Policy
Outlines our commitment to preventing modern slavery and human trafficking within our business operations and supply chain.
Complaints Policy
Explains how complaints are received, investigated and resolved to ensure a fair and consistent approach to customer feedback.
Data Protection & GDPR Policy
Details how Somerset Gas collects, stores, processes and protects personal information in accordance with UK GDPR legislation.
Drugs and Substance Abuse Policy
Sets clear expectations regarding alcohol and drug misuse and supports a safe working environment for all employees.
Equality, Inclusion and Diversity Policy
Demonstrates our commitment to providing an inclusive workplace where everyone is treated fairly, with dignity and respect.
Environmental Policy
Outlines our commitment to reducing environmental impact and operating responsibly across all areas of our business.
Quality Management Policy
Defines our commitment to delivering high-quality services through continual improvement, customer focus and effective management systems.
Contractors & Supply Chain
Details how subcontractors are selected, inducted, monitored and managed to ensure compliance with Somerset Gas standards and legal requirements.
Useful Resources
Somerset Gas provides clear access to key customer information, including our TrustMark Charter, insurance details and alternative dispute resolution procedures. These resources are available to ensure transparency, protect our customers and demonstrate our commitment to fair, professional and accountable service at all times.
The Trustmark Customer Charter
The Customer Charter sets out the rights and responsibilities of any customer receiving advice, installations, products, services or other work carried out by Somerset Gas.
A copy of the Customer Charter can be found here.
If you require a printed version of the Customer Charter, please feel free to contact us at hello@somersetgas.co.uk
TrustMark Licence Number: 3917810
Insurance Policy & Indemnity Levels
Types and levels of
Company Insurance cover:
Public Liability Insurance: £5,000,000.00
Products Liability Insurance: £5,000,000.00
Employers Liability Insurance: £10,000,000.00
Professional Indemnity Insurance: £500,000.00
Insurer: AXA Insurance UK PLC
Alternative Dispute Resolution Details
If you have made a complaint to Somerset Gas and you are not happy with the outcome, you can refer your complaint to the Energy Assessor Accreditation Scheme at:
Energy Assessor Accreditations Scheme
Telephone: 0300 123 1234
Website: www.accreditationscheme.co.uk
NB: The scheme will not normally investigate a complaint until the provider has had an opportunity to respond and resolve matters.
Customer Feedback and Complaints Policy
Please visit here to view our Complaints Policy
